Ability to schedule bots
under review
Gila Shemesh
Use case: A company uses human customer service representatives during business hours, but wants to provide basic support to customers 24/7. The chatbot would be scheduled to activate when the workday ends for the customer service representatives, and deactivate when the workday begins the next morning.
Vignesh Annamalai
under review
Interesting feature request. We will definitely add this feature into the platform shortly
Ken Lyle
Vignesh Annamalai Seems really obvious. This kind of setting is common in other similar platforms.
I believe Boei does a really good job at this, that there is a time setting for each channel within the chat widget.
There are sometimes settings for how long the chatbot waits for a person to answer before it jumps in.